Privacy Policy

Last updated: March 10, 2026

1. Introduction

At Clenvix ("we", "our", or "us"), your privacy is our top priority. We have designed our AI-powered watermark removal and upscaling services with a fundamental principle: Stateless Architecture. This means we do not permanently store, analyze, or claim ownership of the images or videos you upload to our service.

2. Data Collection and Usage

2.1 User-Provided Content (Images/Videos)

When you upload a file for processing:

• Temporary Storage: Files are uploaded securely and processed in-memory or held in transient storage (e.g., temporary blob URLs) just long enough for our AI models to perform the requested operation.
• Automatic Deletion: Once processing is complete and the result is delivered to your browser, both the original file and the output file are immediately marked for deletion and purged from our active processing servers.
• No AI Training: We DO NOT use your uploaded images or videos to train our AI models or third-party models.

2.2 Account Information

To provide our services, we collect account information via our authentication provider (Clerk), which may include your email address and name. We use this information solely for account management, security, and communication.

2.3 Billing Information

Payments are processed securely via Stripe. We do not store your full credit card numbers on our servers. Stripe handles all sensitive financial information in compliance with PCI-DSS standards.

3. Analytics and Tracking

We use privacy-friendly analytics tools (such as PostHog) to understand how our website is used and to improve our services. These tools track general usage patterns (e.g., page views, feature usage) but are configured not to capture personal identifiable information where possible.

4. Data Sharing

We do not sell, rent, or lease your personal information to third parties. We may share necessary data with trusted service providers (e.g., Vercel, Stripe, Resend) solely for the purpose of operating our service. These providers are bound by strict confidentiality agreements.

5. Your Rights

You have the right to access, update, or delete your account information at any time. If you wish to permanently delete your account and all associated billing history, please contact our support team, or use the account deletion feature in the Clenvix dashboard.

6. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@clenvix.app.